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Compelled to Care

Protecting our nation’s most at-risk populations

by RJ Gilson, Chief Growth Officer, FEI Systems

Claire is 82 years old and lives with her daughter. As a moderately independent woman, she is mostly able to take care of herself with limited help from family, and could be considered the epitome of successful aging in place.

Others, like Claire, are thriving at home and in their communities, thanks to a decades-long national effort to keep aging and disabled populations out of institutional settings. She and her peers are benefitting from millions of dollars of federal funding, incentive programs and a societal willingness to bring health and human services into the home.

While aging at home can bring many benefits – comfort, security and a lower cost of care – there is a potential risk that cannot be ignored. Abuse and neglect of vulnerable people living at home, even at the hands of their caregivers, can and does happen, more often than we want to believe.

The sad reality is:

  • Studies show that one in 10 aging adults living in the community have experienced abuse in the prior year.
  • Adults with disabilities are 1.5 times more likely to experience abuse. I/DD populations are 1.6 times more likely as compared to those without disabilities.
  • Combining risk factors such as aging and intellectual disability put individuals in greater danger for abuse.
  • Approximately 65 percent of incidents of abuse against aging adults occur in private residences.
  • Caregivers and relatives account for almost 20 percent of adult maltreatment incidents, according to 2020 data from 30 states.

As more and more people are provided care, services and supports in their homes and communities, we must remain vigilant to know and identify the risk factors for critical incidents. Abuse and neglect in the privacy of a home can easily go unnoticed and unaddressed, especially if the reporting of such instances is dependent on victims speaking up. Too many are unlikely to advocate for themselves out of fear of losing independence or their ability to live at home. Of course, the recent COVID-19 lockdowns did little to help this problem.

Millions of family members and friends care for aging and disabled loved ones, like Claire, each day, simply out of love. Across the country, countless caregivers ensure the health and wellbeing of loved ones in their homes or communities, rather than see them moved into an institutional setting.

Many of us at FEI are part of that group of caregivers. Claire’s daughter is a colleague of mine, a dear friend and a former case manager who worked with beneficiaries across the care continuum. Her experiences, and the clinical backgrounds of many others at FEI help inform our work to help those doing the often-thankless job of managing the care and services for low-income aging and disabled populations. We’ve seen the good, the bad and the ugly of HCBS for Americans seeking home healthcare, and we will not stop advocating for policies and programs that will protect people in their own homes.

But advocacy alone will not do it. We need a multi-faceted solution that is heavily reliant on increased training and education around the potential for and warning signs of abuse and neglect among aging and disabled populations. Support coordinators, incident investigators, adult protective services staff members and caregivers alike should be aware of the potential for abuse, the signs it might be happening and what to do if they suspect wrongdoing.

Additionally, state Medicaid agencies and Adult Protective Services offices should be equipped with the right tools to not only quickly investigate potential incidents, but also to analyze data that can inform prevention efforts.

I’m proud to be a part of the team that developed our Blue Compass incident management module – an IT platform designed to do just that. FEI’s Blue Compass incident management module meets unique requirements for tracking and reporting critical and non-critical incidents across various programs and departments. It also automates incident management procedures (as defined by our state partners) and helps modify plans of care to accommodate for identified risk factors. Our technology also accounts for known, investigated incidents, to further protect program members from future harm.

I am committed to continuing to advance the work we are doing at FEI to promote the health and safety of those seeking to live and thrive in their homes and communities. I look forward to working with more state agency partners to improve care for those most in need.

To learn more, download our white paper on protecting aging populations.

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Which tool is best for you?

Key Features ASAM CONTINUUM ASAM CO-Triage
Used By Behavioral health and specialty SUD treatment programs Behavioral health intake centers, non-addiction specific or emergency medical settings
Administered By All members of the behavioral health clinical care team, including counselors, social workers, and medical staff Clinicians, probation officers, social workers, first responders, recovery support service staff, and other non-clinicians supervised by an SUD specialist
Administration Time ~60 minutes ~10 minutes
Outputs
Comprehensive level of care recommendation


Summary and Narrative reports that include information essential to patient diagnosis and treatment planning
Provisional level of care recommendation


A report that includes dimensional scoring, provisional care recommendation
Key Benefits
Standardize the assessment process to produce more accurate patient placement and treatment planning


Improve patient outcomes and reduce no-shows


Streamline the utilization management process


Collect data for program evaluations and to inform policy decisions
Quickly assess patient’s overall needs


Increase the likelihood that patients are referred to the appropriate level of care


Streamline the referral process by sharing key problems and needs from program to program
Annual Cost of Subscription $504/user* $144/user*

*Volume discounts may apply

Quality Assurance Analyst

Quality Assurance Analyst (Multiple Openings) – Develop software test plans, scripts, and procedures to identify and address software problems and defects; Analyze business requirements and create test plans; Write and execute system test plans according to defined system requirements; Develop and implement test case automation; Plan test schedules and test/re-test updates and modifications; Analyze software defects, monitor resolutions, and track successes; Ensure cross-platform compatibility; Assist in any other software testing or support activities as deemed necessary by the software development manager; etc. Bachelor’s Degree in Information Systems, Computer Science, or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $83,000 to $110,000 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match.

Apply at talentacquisition@feisystems.com

FEI Benefits Helpline

Our benefits administrator, AssuredPartners, is available to help you navigate your benefit options. Whether you have questions about enrollment, coverage, claims or eligibility, they’re ready to assist.

Contact them at:

Monday through Friday 8 a.m. to 5:30 p.m. ET

 Please refer to the FEI Benefits Guide for more information.

Once again this summer, from Memorial Day weekend through Labor Day weekend (Fri, May 30 to Fri, Aug. 29) you may shift up to four work hours into the early part of the week to get a jump start on the weekends and close your virtual office up to four hours early on Fridays. We encourage you to coordinate with your manager and your teams to take advantage of the summer schedule. We know you’re all responsible professionals, always focused on the needs of our clients and the business. We trust you’ll consider the potential for urgent matters that may arise and ensure we remain available and responsive to clients, be flexible in managing appropriate rotations when coverage is necessary and properly notify your clients and team members when you will be away. So don’t be afraid to take us up on this offer and head out early when you can.

Just a couple of things to remember as you record your time:

  • If your vacation or other time off plans include a Friday, the Flexible Friday benefit will not apply during that stretch of time (you will need to enter a full day of ProLeave for each day you are out, including the Friday). In other words, you must enter working time in the days immediately prior to the Friday to use the flex benefit.
  • When entering time, your pay period total hours will not necessarily align with the pay period required minimum hours (it could be fewer or more depending on the calendar days in the period). Don’t worry about that. Just make certain you are working and recording at least 40 hours per week.

We hope this bright perk helps you unwind, recharge and get your fair share of Vitamin D. If you have any questions, please send them to humanresources@feisystems.com.

Career Opportunities

Software Developer

(Multiple Openings) – Develop applications and systems to satisfy business and/or system needs; Analyze application or system requirements and then design and test solutions; Develop, modify and unit test function modules, service layer, and presentation layer; Design, build, and consume webs services; Perform source code control; etc. Master’s Degree in Computer Science or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $124,738 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

(Multiple Openings) – Analyze data, system user requirements, procedures and project specifications to design healthcare information systems solutions; Gather requirements, identify workflow, business rules, and document specifications for development; Adapt emerging technologies and add new functionality to improve usability of context of systems; Demonstrate implemented systems and train users; etc. Master’s Degree in Engineering Technology Leadership, Engineering Management, Data Analytics or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $96,179 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

(Multiple Openings) – Write code for Single Page application using HTML5 and AngularJS; Document requirements and update technical specifications; Develop and maintain browser-hosted modules using Silverlight and MVVM architecture; Develop WCF services for communication between client and server; Apply Domain-driven design principles in application modeling; Write automated tests and support .NET development using PowerShell; Build and deploy for QA using Continuous Integration; Create web modules and controls using C#, .NET, and MVC; Perform database queries and generate reports using SQL Server; Customize applications using XML and perform validation with ASP.NET and JavaScript; Collaborate with Production Support to resolve issues; Perform other duties as assigned. Bachelor’s Degree in Information Systems or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $75,171 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

(Multiple Openings) – Develop applications and systems to satisfy business and/or system needs; Analyze application or system requirements and then design and test solutions; Develop, modify and unit test function modules, service layer, and presentation layer; Design, build, and consume webs services; Perform source code control; etc. 4 years of experience in the job offered, computer programmer, or a related occupation. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $151,840 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

Compliance Hotline | 667.335.1105

This hotline provides a safe and reliable way for FEI employees and others to report concerns about conduct at the company, including the following:

  • Suspected violations of law
  • Suspected fraudulent activities
  • Suspected violation of FEI policies, including FEI’s Conflict of Interest and Business Ethics rules
  • Suspected violations of internal accounting controls
  • Reporting of fraudulent financial information

If you are uncomfortable discussing a matter with your supervisor, you can contact our legal department or use the hotline. All reports will be taken seriously and will be promptly and thoroughly investigated, and the information disclosed during the investigation will, to the extent practical and appropriate, remain confidential.

Please refer to the FEI Employee Handbook, Section 5.26, for more information.