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It’s Our Social Obligation, Pandemic or Not

by Martina Wood, Chief Operating Officer, FEI Systems

The COVID-19 pandemic has upended and affected almost everything in our daily lives, from our routines to our social calendars to our bank accounts. Over the past two years, millions across the country have experienced the loss of loved ones and livelihoods because of the disease. As we seek to rebound and rebuild as a nation amidst intense political and economic turmoil, for some of the most at-risk populations in our country, medical care may soon be out of reach.

In just a few weeks, millions will lose access to Medicaid benefits as federal emergency protections, implemented to keep people from losing coverage during a public health emergency, come to an end. And while many state agencies have been working tirelessly to get ahead of this deadline, there is no doubt some eligible beneficiaries will be lost in a great shuffle of paperwork beginning in mid-April.

Medicaid remains the primary program offering comprehensive health and long-term care coverage to low-income Americans. While income requirements vary by state, recent economic downturns have led to an increase in the number of people eligible for the program. In fact, enrollment grew 17.4 percent for Medicaid and Children’s Health Insurance Program (CHIP) between February 2020 and June 2021 – an increase of 12.4 million people. It is estimated that more than 83.6 million people receive Medicaid and CHIP benefits today, a total up from the reported 71 million enrolled in these programs in 2019.

As I consider these staggering numbers, my biggest concerns for the future are for those that require long term services and supports, including long term care and waiver programs that support home- and community-based services for those with developmental and intellectual disabilities, traumatic brain injury, etc. These individuals have difficulty accessing the job market because of medical conditions, physical limitations and/or societal stigmas. No matter your stance on Medicaid expansion in the broader sense, I think we all agree these individuals should not lose access to care and services. With cumbersome application processes that are challenging to navigate, regular renewals and strict eligibility requirements, these marginalized groups struggle to maintain access to benefits even in normal times. After almost two years of uninterrupted coverage – though delivery of services may have been impacted by the pandemic – the loss of provisions put in place to protect people during a public health crisis will result in tremendous hardship for those already at a disadvantage.

At FEI, we specialize in providing technical solutions for local and state agencies administering complex Medicaid waiver programs. Our state partners provide health and human services for targeted waiver populations, including those with intellectual and developmental disabilities, persons with serious mental illness, the elderly and children with disabilities. Our demonstrated success in providing case management solutions and tools for better serving these vulnerable populations is rooted in our team’s intimate understanding of the challenges our partners face and our compassion for those they serve.

Provisions ensuring continuous Medicaid coverage, regardless of potential changes in eligibility, throughout this public health emergency are set to end April 16. Unless there is another 90-day extension, the responsibility for managing the continued enrollment of current Medicaid program members will fall to individual states. And there is the added challenge of many agencies and offices being short-staffed two years into this pandemic. How states will proceed and accommodate for a greater need for Medicaid coming out of this crisis remains to be seen.

Pre-pandemic, regular evaluations of eligibility were common, as member statuses often change based on income or reported disability. As the economy rebounds, and job opportunities are more available, many who relied on Medicaid for coverage for the last two years will likely have more options available to them for healthcare, but rollover to other programs is not automatic and delays could be costly for individuals and families. I applaud the incentives in the American Rescue Plan Act (ARPA) to extend Medicaid coverage for our most vulnerable citizens, and I encourage those with responsibility for the effective delivery of health and human services to take advantage of them. We cannot afford to let these opportunities to preserve benefits slip away, and it shouldn’t take a public health emergency to keep them intact. At the end of the day, we have a social obligation to ensure particularly vulnerable waiver populations have barrier-free access to the health and human services they need to thrive.

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Key Features ASAM CONTINUUM ASAM CO-Triage
Used By Behavioral health and specialty SUD treatment programs Behavioral health intake centers, non-addiction specific or emergency medical settings
Administered By All members of the behavioral health clinical care team, including counselors, social workers, and medical staff Clinicians, probation officers, social workers, first responders, recovery support service staff, and other non-clinicians supervised by an SUD specialist
Administration Time ~60 minutes ~10 minutes
Outputs
Comprehensive level of care recommendation


Summary and Narrative reports that include information essential to patient diagnosis and treatment planning
Provisional level of care recommendation


A report that includes dimensional scoring, provisional care recommendation
Key Benefits
Standardize the assessment process to produce more accurate patient placement and treatment planning


Improve patient outcomes and reduce no-shows


Streamline the utilization management process


Collect data for program evaluations and to inform policy decisions
Quickly assess patient’s overall needs


Increase the likelihood that patients are referred to the appropriate level of care


Streamline the referral process by sharing key problems and needs from program to program
Annual Cost of Subscription $504/user* $144/user*

*Volume discounts may apply

Quality Assurance Analyst

Quality Assurance Analyst (Multiple Openings) – Develop software test plans, scripts, and procedures to identify and address software problems and defects; Analyze business requirements and create test plans; Write and execute system test plans according to defined system requirements; Develop and implement test case automation; Plan test schedules and test/re-test updates and modifications; Analyze software defects, monitor resolutions, and track successes; Ensure cross-platform compatibility; Assist in any other software testing or support activities as deemed necessary by the software development manager; etc. Bachelor’s Degree in Information Systems, Computer Science, or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $83,000 to $110,000 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match.

Apply at talentacquisition@feisystems.com

FEI Benefits Helpline

Our benefits administrator, AssuredPartners, is available to help you navigate your benefit options. Whether you have questions about enrollment, coverage, claims or eligibility, they’re ready to assist.

Contact them at:

Monday through Friday 8 a.m. to 5:30 p.m. ET

 Please refer to the FEI Benefits Guide for more information.

Once again this summer, from Memorial Day weekend through Labor Day weekend (Fri, May 30 to Fri, Aug. 29) you may shift up to four work hours into the early part of the week to get a jump start on the weekends and close your virtual office up to four hours early on Fridays. We encourage you to coordinate with your manager and your teams to take advantage of the summer schedule. We know you’re all responsible professionals, always focused on the needs of our clients and the business. We trust you’ll consider the potential for urgent matters that may arise and ensure we remain available and responsive to clients, be flexible in managing appropriate rotations when coverage is necessary and properly notify your clients and team members when you will be away. So don’t be afraid to take us up on this offer and head out early when you can.

Just a couple of things to remember as you record your time:

  • If your vacation or other time off plans include a Friday, the Flexible Friday benefit will not apply during that stretch of time (you will need to enter a full day of ProLeave for each day you are out, including the Friday). In other words, you must enter working time in the days immediately prior to the Friday to use the flex benefit.
  • When entering time, your pay period total hours will not necessarily align with the pay period required minimum hours (it could be fewer or more depending on the calendar days in the period). Don’t worry about that. Just make certain you are working and recording at least 40 hours per week.

We hope this bright perk helps you unwind, recharge and get your fair share of Vitamin D. If you have any questions, please send them to humanresources@feisystems.com.

Career Opportunities

Software Developer

(Multiple Openings) – Develop applications and systems to satisfy business and/or system needs; Analyze application or system requirements and then design and test solutions; Develop, modify and unit test function modules, service layer, and presentation layer; Design, build, and consume webs services; Perform source code control; etc. Master’s Degree in Computer Science or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $124,738 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

(Multiple Openings) – Analyze data, system user requirements, procedures and project specifications to design healthcare information systems solutions; Gather requirements, identify workflow, business rules, and document specifications for development; Adapt emerging technologies and add new functionality to improve usability of context of systems; Demonstrate implemented systems and train users; etc. Master’s Degree in Engineering Technology Leadership, Engineering Management, Data Analytics or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $96,179 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

(Multiple Openings) – Write code for Single Page application using HTML5 and AngularJS; Document requirements and update technical specifications; Develop and maintain browser-hosted modules using Silverlight and MVVM architecture; Develop WCF services for communication between client and server; Apply Domain-driven design principles in application modeling; Write automated tests and support .NET development using PowerShell; Build and deploy for QA using Continuous Integration; Create web modules and controls using C#, .NET, and MVC; Perform database queries and generate reports using SQL Server; Customize applications using XML and perform validation with ASP.NET and JavaScript; Collaborate with Production Support to resolve issues; Perform other duties as assigned. Bachelor’s Degree in Information Systems or a related field. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $75,171 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

(Multiple Openings) – Develop applications and systems to satisfy business and/or system needs; Analyze application or system requirements and then design and test solutions; Develop, modify and unit test function modules, service layer, and presentation layer; Design, build, and consume webs services; Perform source code control; etc. 4 years of experience in the job offered, computer programmer, or a related occupation. Full-time. FEI.COM, Inc. dba FEI Systems. Columbia, MD. Rate of pay is $151,840 per year. Benefits: group health, dental, and vision insurance plans, personal time off (PTO), paid holidays, and a 401k plan with a company match. Apply at talentacquisition@feisystems.com

Compliance Hotline | 667.335.1105

This hotline provides a safe and reliable way for FEI employees and others to report concerns about conduct at the company, including the following:

  • Suspected violations of law
  • Suspected fraudulent activities
  • Suspected violation of FEI policies, including FEI’s Conflict of Interest and Business Ethics rules
  • Suspected violations of internal accounting controls
  • Reporting of fraudulent financial information

If you are uncomfortable discussing a matter with your supervisor, you can contact our legal department or use the hotline. All reports will be taken seriously and will be promptly and thoroughly investigated, and the information disclosed during the investigation will, to the extent practical and appropriate, remain confidential.

Please refer to the FEI Employee Handbook, Section 5.26, for more information.